Privacy Policy
Last updated: July 10, 2025
Our Privacy Commitment
At Fikha, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Payment information (processed securely through third-party providers)
- Communication preferences and feedback
Usage Information
We automatically collect certain information about your use of our services:
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Search queries and interaction data
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our services
- Processing transactions and managing your account
- Personalizing your experience and content recommendations
- Communicating with you about updates, support, and promotional offers
- Analyzing usage patterns to enhance our platform
- Detecting and preventing fraud, abuse, and security threats
- Complying with legal obligations and protecting our rights
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our platform
- Legal Requirements: When required by law, regulation, or legal process
- Safety and Security: To protect the rights, property, or safety of Fikha, our users, or others
- Business Transfers: In connection with any merger, sale, or acquisition of our business
- Consent: With your explicit consent for any other purpose
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection practices
- Incident response and breach notification procedures
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your information in a portable format
- Objection: Object to certain processing of your information
- Withdrawal of Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected].
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Provide personalized content and recommendations
- Analyze site traffic and usage patterns
- Improve our services and user experience
You can control cookies through your browser settings, but disabling cookies may affect your experience with our services.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your information.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Address: Fikha, Dhaka, Bangladesh